JANDI

What is the Knowledge Base (RAG)?

2025-08-21

Knowledge Base (RAG)?

Knowledge Base (RAG) is an AI-powered document search system that provides accurate answers by searching through documents and information stored in the Knowledge Base Drive when a user asks a question in natural language.Unlike simple keyword searches, the Knowledge Base understands the meaning and context of the question to deliver the most relevant information.

Benefits of the Knowledge Base (RAG)

  1. Improved Accuracy and Reliability

By leveraging internal company documents stored in the Knowledge Base Drive, it provides precise and reliable answers without speculation.

  1. Enhanced Security

    Since responses are generated only using data stored within the Knowledge Base Drive, the risk of data leakage is minimized, and sensitive information remains secure.

How to Use

Create a Drive

To use the Knowledge Base (RAG) feature, you must upload documents to the Knowledge Base Drive. Access permissions can be granted by the Owner or Admin.

  1. From the PC/Web top navigation bar [≡] → Admin menu → AI Settings → Knowledge Base Manager → Add members who can access the Knowledge Base Drive.

  1. After closing the Admin menu Click [Home] (top left) → [Knowledge Base] (top right).

  1. select [+] (top left) → Create a new drive.

  1. Choose the sharing scope:

    • Public: All team members with AI enabled can search the drive content.

    • Selected Members Only: Only specified members can search the drive content.

    Members with AI disabled cannot use the Knowledge Base feature.

  1. To edit or delete drive information, click the [...] More button next to the drive name.

    When a drive is deleted, it does not go to Trash and cannot be restored. Please proceed with caution.

Upload Documents

You can upload various documents such as company policies or product manuals. The Knowledge Base will use the uploaded materials in the Knowledge Base Drive to generate answers.

Supported file formats

  • txt, csv, md

  • HWP: HWP/HWT/HML/HWPX

  • DOC: DOC/DOT/DOTX/DOCX/DOCM/DOTM

  • PPT: PPT/POT/PPS/PPTX/PPTM/POTX/POTM/PPSX

  • PDF

Use the Knowledge Base

After selecting a Knowledge Base, ask a question in natural language. The system will generate an answer based on the documents stored in the Knowledge Base Drive.

FAQ

What happens if I ask about something not in the Knowledge Base?

If the content is not in the Knowledge Base Drive, it will not be searched, and a message such as "Related information could not be found" will be provided.

Can the answer be provided only to specific members?

Yes, it is possible. If the access permissions of the Knowledge Base Drive are set to "Selected Members Only," members without access to the drive will not be able to search its contents or receive answers based on it.

In this case, if a member without permission asks a question about the content, a message such as "Related information could not be found" may be shown.

Can I add new documents or modify existing ones in the Knowledge Base?

  • Adding new documents: To add a new document to the Knowledge Base Drive, administrator permissions are required. Please request the document addition from a person with drive administrator rights.

  • Modifying existing documents: Documents uploaded to the Knowledge Base Drive cannot be edited directly. To update a document, upload a new version and delete the existing one.

Can generative AI be used while the Knowledge Base is turned on?

Yes. Generative AI can be used alongside the Knowledge Base. This allows you to receive more accurate and relevant responses based on the existing information.