Category
Payment
I received additional billing while using the yearly subscription.
JANDI checks the number of team members on the 1st of every month after the annual contract for additional billing and credit refund. ✅ Additional Billing Suppose the number of people counted on the first day of each month exceeds the number of contracted persons (number of applicants). In that case, we will charge an excess monthly fee. -Enterprise Plan: per member $11 -Premium Plan: per member $8 ※ Please note that if you use a premium plan, you may be charged more for additional associate mem
I want to know about the credit policy.
JANDI checks the number of team members on the 1st of every month after the annual contract. Credits can be used as cash for additional members or during the contract renewal. JANDI credits will automatically be applied. ✅How to check credit history - Click the menu [≡] icon located at the top of the PC JANDI screen - Go to [Admin Menu] - [Payment Information]. *Only the Team Admin can access the [Admin Menu]. - You can check your credit and payment history in the [Payment Information] tab. ✅CreHow to Unsubscribe / Cancel Payment
If you want to change your payment method and repay, please refer to the page below. How to change your payment method If you wish to cancel or terminate your subscription after payment has been completed, please refer to the information below. ✔️How to view payment information Select the [≡] menu icon on the upper right side of your PC JANDI app, and go to [Admin Menu] - [Payment Information] to view "Contract Information." (The estimated payment amount is the basic subscription fee excluding diChanging the Payment Method
✅How to change the payment method Select the [≡] menu icon in the upper right corner of your PC JANDI app. Then go to [Admin Menu]—[Payment Information]—[Payment Method]—[Change Payment Method]. *Only the team admin or the owner can access [Admin Menu]. 📍You can register or change your payment method in the PC JANDI. ✅Payment Method You can pay in two ways: by credit card or account wire transfer. (1) Credit Card - Payment will be made automatically during every month's first five business days.Changing Company or Admin for Payment
In the payment information menu, you can change the company information and the information of the person in charge of receiving monthly invoices and contract renewal information. *Only the team admin or owner can change this information. Go to [Payment Information] - [Company Information] - [Change Company Information]. Go to [Change Company Information] - [Add Admin Email Address] to receive invoices and payment details through two emails. If you have any questions, please contact us at [LiveI want to know my pament history.
Go to the [≡] menu icon on the upper right corner of your PC JANDI app - [Admin Menu] - [Payment Information]. The payment information tab allows you to view contract information, payment information, payment history, and credit information. 📍The amount shown in the contract information is the basic subscription fee excluding credits, discounts, etc., and may differ from the actual payment amount. - To learn more about credits, go to the following page. I want to know about the credit policy. -