If you are using JANDI in PC/Web, you may not receive notifications on Mobile.
For more pleasant work experience, we do not send mobile notifications to users using JANDI on PC/Web. However, if the users have not used JANDI for 1-2 minutes on PC/Web, they will receive mobile notifications again.
Please turn Push Notifications on Mobile Menu.
- Android : App Manager > JANDI > Receive Notifications
- iOS : Device Settings > Notification Settings > Receive Notifications
- For details, please check out JANDI App Notification Help.
*If you are not receiving mobile notifications while you are not using JANDI on PC/Web, for android, please check [Notification Server Connection] is permitted on the app.
*Also, for android devices, there are cases where JANDI is marked as ‘Targeted for Sleep’ by some security/data clearing app, which blocks JANDI from sending notifications properly. Go to [Settings]-[Device Maintenance]-[Battery]-[Unmonitored Apps]-[Add App]-[JANDI] and check if you are receiving notifications.
If the notification problem keeps on going, please contact as by Live Support.