Category
Error
PC Notification Troubles
If you are not receiving any notification from your PC JANDI app, please refer to the following! 1 ) Check the Notification Setting 1. Select the [=] at the top of your JANDI window - Select [Notifications]. 2. Make sure the [Desktop Notifications] setting is on. 3. Click [Send me a test message]. 4. See if your desktop notification is working. 2 ) Reset App Data *[Reset App Data] does not affect the data within the app. - Window : Select the ^ icon on your taskbar - right-click the JANDI icon -
Mobile Notification Troubles
💡 You will not receive mobile notifications while using JANDI on your PC. If you do not receive any mobile notifications even after you shut down your PC, please follow the steps below to see if the problem is resolved ! 1 ) Check JANDI App Push Notifications - Go to the more [...] tab - [Push Notification] - Android : [Push Notifications] - [All Chats / Chats with Notifications On] - iOS : Turn [Notifications] on. 2 ) Notifications Settings per Device - Android : Settings > Notifications > AppMy App is slower (Reset app data)
Do you feel like your JANDI app is slower or having connection problems? <PC App> Then please go to your taskbar, and find the JANDI icon on the system tray. Right click the JANDI icon and click [Reset App Data]. Relaunch your JANDI app and see if your problem has been solved. If you are using a Mac, go to the upper right corner of your Mac screen and select the JANDI icon in the menu bar. Right click the icon and select [Reset App Data]. <Mobile App> Go to the more [...] icon at the lower rigUnable to download files from JANDI
* If you did not set up a default browser for your PC, there is a possibility that you can't download files from JANDI. <Setting up a default browser> 1. Select the Start menu on your PC. 2. Go to [Settings] 3. Go to [Apps] and select [Default Apps] to choose the default browser, like Chrome or Microsoft Edge. Once you have selected your preferred browser it will now show as the default. Just close the window and you are done. From this point forward any clicks on web links in apps or progra