Category
Error
PC Notification Troubles
If you are not receiving any notification from your PC JANDI app, please refer to the following! 1 ) Check the Notification Setting 1. Select the [=] at the top of your JANDI window - Select [Notifications]. 2. Make sure the [Desktop Notifications] setting is on. 3. Click [Send me a test message]. 4. See if your desktop notification is working. 2 ) Reset App Data *[Reset App Data] does not affect the data within the app. - Window : Select the ^ icon on your taskbar - right-click the JANDI icon -
There is an error in the mobile app.
If there is an error in the mobile app,please follow the steps below in order and check if the issue is resolved. 1. Clear cacheTap [...] at the bottom of the JANDI app → Tap [Settings] at the top right → Tap [Clear Cache] and restart the app ✔ Clearing cache does not affect app data at all. 2. ReinstallDelete the app and reinstall the latest version from the app store If the issue still persists, please contact us via [1:1 Inquiry].
My App is slower (Reset app data)
Do you feel like your JANDI app is slower or having connection problems? <PC App> Then please go to your taskbar, and find the JANDI icon on the system tray. Right click the JANDI icon and click [Reset App Data]. Relaunch your JANDI app and see if your problem has been solved. If you are using a Mac, go to the upper right corner of your Mac screen and select the JANDI icon in the menu bar. Right click the icon and select [Reset App Data]. <Mobile App> Go to the more [...] icon at the lower rigUnable to download files from JANDI
* If you did not set up a default browser for your PC, there is a possibility that you can't download files from JANDI. <Setting up a default browser> 1. Select the Start menu on your PC. 2. Go to [Settings] 3. Go to [Apps] and select [Default Apps] to choose the default browser, like Chrome or Microsoft Edge. Once you have selected your preferred browser it will now show as the default. Just close the window and you are done. From this point forward any clicks on web links in apps or prograI want to know how to send log files.
If you want to send log files to identify the issue, please check the file below and send it to support@tosslab.com Logs are recorded in chronological order. - If the issue can be reproduced, please perform the action that causes the issue and then immediately send the log file. - If the issue cannot be reproduced, providing the exact time when the issue occurred will help us identify the cause. - Logs only contain operation records of JANDI and do not include message content. 🖥️ Windows - Open FPhotos taken on mobile are not visible.
If recent or specific photos are not visible in [Photos] when uploading on Android, please check the following. 📁 Check Files If old images are visible but recent images are not, check [Files]. If “High efficiency photo” is ON in camera settings, images are saved as HEIF and can be found in [Files] instead of [Photos]. ⚙️ Change Camera Settings 1. Settings → Camera → Camera Settings → Picture formats 2. Turn OFF [High efficiency pictures] After turning it OFF, photos will be available in [Photos]There is an error in the PC version.
If you encounter an error while using the PC version, please follow the steps below. ✅ Refresh Windows: F5 / Mac: Cmd + R ✅ Reset App Data Click ^ in taskbar → Right-click JANDI icon → [Reset App Data] ✅ Reinstall Make sure the previous program is completely removed before reinstalling. 🖥️ Windows 1. Press Windows + E to open File Explorer 2. Enter %appdata% in the address bar, then delete the JANDI / JandiApp folders 3. Enter %localappdata% in the address bar, then delete the JandiApp folder AftLive support
Do you have any questions or suggestions for us while you are using JANDI? Then you [Live Support] to talk to the JANDI team anytime! <PC/Web> 1. Go to the upper right corner of your JANDI screen and select the menu [≡] icon. Then click [Live Support]. 2. You can continue to leave messages in your existing conversation, or select [Start a new chat] to start a new conversation. JANDI Team will get back to you. You can reach us via support@tosslab.com too! <Mobile> 1. Go to the upper left corner