If you want to send log files to identify the issue, please check the file below and send it to support@tosslab.com
Logs are recorded in chronological order.
If the issue can be reproduced, please perform the action that causes the issue and then immediately send the log file.
If the issue cannot be reproduced, providing the exact time when the issue occurred will help us identify the cause.
Logs only contain operation records of JANDI and do not include message content.
Open File Explorer (Windows key + E)
Enter %userprofile%\AppData\Roaming\JANDI in the address bar
Find log.log file and attach it
In Finder, press Cmd + Shift + G
Enter ~/Library/Logs/JANDI/
Find log.log file and attach it
We will do our best to identify the cause.